Lumeart User Agreement

Welcome to Lumeart. This User Agreement (the “Agreement”) is between you and us (“we,” “us,” or “Lumeart”) regarding your access to or use of the Lumeart website, web application, creation workspace, organization and project collaboration, AI image, video, comic, and short-form drama creation tools, public work displays, sharing pages, subscriptions and credits, APIs (where applicable), and related services (collectively, the “Services”).

By clicking to agree, registering, accessing, or using the Services, you acknowledge that you have read, understood, and agreed to be bound by this Agreement and the Lumeart Privacy Policy, content rules, subscription and credit descriptions, developer documentation, and other applicable rules that we may publish from time to time. If you do not agree, do not access or use the Services.

1.1 Lumeart is a general-purpose AIGC content-production platform for creators, teams, and developers. The Services include, without limitation, the AI creation workspace, AI-assisted screenwriting, image generation, video generation, comic projects, short-form drama and segmented-video projects, script and storyboard management, management of character, scene, prop, and style-reference assets, traceability of prompts and model parameters, organization and seat collaboration, saving and public display of works, sharing links, subscriptions and credits, and API capabilities that we may make available from time to time. Actual features, models, quotas, and availability are determined by the pages, plans, developer documentation, and project permissions shown when you use the Services.

1.2 Availability may differ depending on a user’s country or region. Based on applicable laws and regulations, restrictions imposed by third-party services or model providers, payment-channel requirements, sanctions or export-control requirements, and operational arrangements, we may restrict, modify, suspend, or discontinue all or part of the Services in particular countries or regions.

1.3 AI services are probabilistic and continuously evolving. Models, features, parameters, quotas, generation speed, output quality, content restrictions, and availability may change with versions, regions, plans, or third-party services.

2.1 The Services are intended only for users who have reached the legal age of majority where they live and have full legal capacity to enter into this Agreement. Minors may not register for or use the Services. If we discover that a minor is using the Services, we may take reasonable measures such as restricting or terminating the account and deleting relevant information.

2.2 You may register or sign in using email or a supported third-party account, as shown on the product page. You must provide true, accurate, and complete information and keep it current. Third-party sign-in is also subject to the applicable provider’s terms and privacy policy.

2.3 You must safeguard your account credentials and may not sell, rent, lend, transfer, or permit unauthorized persons to use your account. Actions taken through your account will generally be treated as your actions. If you discover unauthorized use or a security incident, promptly change your credentials and contact us.

2.4 To prevent fraud, abuse, bulk registration, circumvention of restrictions, or account-security risks, we may use reasonable measures such as identity checks, risk verification, sign-in restrictions, or temporary account freezes.

3.1 The Services may provide team collaboration through organizations, seats, and projects. An organization owner or administrator must ensure that they are authorized to manage the organization’s members, permissions, subscriptions, billing, and projects and that members comply with this Agreement and the organization’s internal rules.

3.2 Scripts, storyboards, assets, generated results, and collaboration records within a project may be shown to other authorized members according to organization or project permissions. Members may access and use such content only within the scope of their authorization.

3.3 After a member leaves or is removed from an organization, the organization may continue to retain content and necessary activity records that the member submitted to organization projects. Ownership of project content, work product, confidential information, and intellectual property among an organization, its members, employers, customers, or other parties is determined by their internal agreements and applicable law.

4.1 “User Content” means all content that you upload, submit, enter, edit, generate, save, publish, or share, including prompts, story settings, scripts, storyboards, chapters, pages, panels, text, images, video, audio, characters, scenes, props, style references, canvases, model parameters, generation records, AI-generated results, public works, comments, or feedback where the relevant feature is available.

4.2 You retain the rights you lawfully hold in User Content. You represent and warrant that you own or have obtained all rights and permissions necessary to process, upload, generate, publish, and commercially use User Content, including copyright, trademark, likeness, voice, privacy, and authorizations to process personal information, and that the User Content and its use do not violate law, contractual obligations, or third-party rights.

4.3 To perform the features you request, store and display project content, protect the Services, troubleshoot issues, provide customer support, and meet legal obligations, you authorize us, to the extent necessary for those purposes, to store, host, copy, reformat, transmit, process, review, and display User Content and to instruct necessary service providers to do so subject to contractual restrictions. This authorization does not change ownership of User Content. Unless we separately provide clear notice and obtain any consent required by law, we will not use your prompts, uploaded assets, or AI outputs to train or optimize generative AI models.

4.4 If you choose to publish a work on a public-work display page, community, or other public page, you understand and agree that the work, author display name, profile image, title, description, and views or other information actually shown on the page may be visible to the public. You authorize us, to the extent necessary to provide public display, content discovery, content safety, technical adaptation, and promotion within the Services, to display, copy, transmit, and distribute that public content within Lumeart.

4.5 If you create or enable a sharing link, anyone who obtains the link may view the relevant content using the capabilities provided on the sharing page. If the product supports copying, downloading, or importing into a project, the recipient may also save, copy, or use the content. Before sharing, review the content, link permissions, and confidentiality requirements. Revoking a link only prevents future access through the original link and does not automatically delete copies that others lawfully copied, downloaded, or otherwise saved before revocation.

4.6 If we intend to use your public work for paid advertising, commercial endorsements, or other independent marketing outside the Lumeart Services, we will obtain additional authorization to the extent required by applicable law.

4.7 You must review User Content and AI outputs before publication. We do not acquire ownership of User Content merely by providing generation, storage, display, review, or sharing features. You remain responsible for User Content and its use; this clause does not exclude platform obligations that we must bear under applicable law.

5.1 The Services may call generative AI models, model APIs, or related infrastructure provided by us or third parties. To perform the generation task you select, necessary prompts, parameters, assets, and task information may be sent to the relevant service provider for processing. Specific providers, categories of information processed, and data-transfer arrangements are described in the Lumeart Privacy Policy and relevant feature notices.

5.2 AI outputs may be inaccurate, incomplete, biased, identical or similar to outputs provided to others, inappropriate, or potentially infringing. You must review outputs and may not use them as the sole basis for legal, medical, financial, safety, or other professional decisions.

5.3 Different jurisdictions may treat copyright, related rights, likeness rights, and other rights in AI-generated content differently. We do not guarantee that you can obtain, register, maintain, or exclusively enforce intellectual-property rights in any output.

5.4 You may not use the Services to generate or distribute non-consensual impersonations of real persons, pornographic or intimate content, child sexual exploitation material, fraudulent deepfakes, extreme violence, self-harm, hate, terrorism, illegal transactions, or other unlawful or harmful content. Without consent, you may not use, imitate, or synthesize an identifiable person’s name, likeness, face, voice, identity traits, or other indicia of personality. For assets involving an identifiable person, you must obtain sufficient, valid, and demonstrable authorization and clearly and appropriately label AI-generated, synthetic, or deepfake content where required by applicable law, regulatory requirements, or the rules of a publishing platform.

5.5 We may review inputs and outputs using automated or human content-safety mechanisms and may reject, suspend, or terminate high-risk tasks. Content that is not blocked is not necessarily lawful, accurate, or suitable for use.

6.1 The Services may charge through monthly, annual, or other recurring subscriptions and through one-time purchases of credits or feature packages. Product names, prices, currencies, taxes, benefits, usage restrictions, and validity periods are shown on the purchase page and order confirmation. Payments are processed by Stripe or other third-party payment processors that we may support from time to time.

6.2 If the purchase page clearly identifies automatic renewal, you authorize the payment institution to charge the then-applicable price at the start of each renewal period until you cancel. You may cancel automatic renewal using the account page, purchase page, payment channel, or customer-support method provided. Unless the law provides otherwise, cancellation affects only future periods, and the current paid period continues until its expiration date.

6.3 Credits may be used only for designated AI generation tasks or features within the Services. They have no cash value, are not deposits, electronic money, securities, or other financial products, and may not be withdrawn, transferred, sold, or traded outside the platform. Purchased or gifted credit batches may have expiration dates and expire when that period ends. Consumption order, deduction standards, and validity periods are described on the purchase page or in the credit rules.

6.4 Credit consumption for AI tasks may differ by model, generation specification, duration, quantity, resolution, and other parameters, as shown before task submission or on the relevant page. If a platform system failure prevents a valid result from being produced, we may refund the corresponding credits or provide other reasonable compensation based on system records. Whether credits are returned when a task is not completed because the input violates rules, a third-party model rejects it in the ordinary course, the user cancels it, or another non-platform reason applies is determined by the applicable page rules.

6.5 Except as otherwise stated on the purchase page, required by payment-channel rules, or required by applicable law, paid fees are generally non-refundable. For duplicate charges, unauthorized transactions, material service failures, incorrect credit deductions, or legally required refunds, you may submit order details and supporting materials through customer support. Consumed credits, used benefits, and promotional or gifted benefits are generally non-refundable, except where a platform system failure caused an incorrect or duplicate deduction or the corresponding service was not actually provided. Every refund request is subject to review, and submitting a request does not guarantee approval.

6.6 You are responsible for legally applicable transaction taxes. We may change future prices based on costs, model pricing, exchange rates, taxes, or product adjustments. Price changes do not retroactively affect completed one-time orders.

7.1 If you use the Lumeart API, you must also comply with applicable developer documentation, API pricing descriptions, orders, and other special rules. You must protect API Keys and may not disclose, sell, rent, or share them with unauthorized persons or circumvent rate, credit, quota, model-access, or other technical restrictions.

7.2 You must ensure that data, assets, and instructions submitted through the API have a lawful source and sufficient authorization, and you are responsible for your application, end users, and calls made using your API Key. Without written authorization, you may not resell API access, extract an underlying model, or systematically replicate, distill, or substitute an underlying model.

7.3 We may change APIs, parameters, limits, or versions for security, compliance, model changes, or technical upgrades and will provide notice or migration guidance where reasonably practicable. Call fees, credit consumption, and handling of failed tasks are governed by the developer documentation, pricing page, or order terms.

8.1 You may not engage in or assist with any of the following:

(1) Violating applicable laws, regulations, regulatory requirements, court orders, or third-party platform rules;

(2) Infringing copyright, trademark, patent, trade-secret, likeness, privacy, personal-information, or other lawful rights;

(3) Uploading, generating, or distributing false, fraudulent, impersonating, harassing, threatening, hateful, pornographic, extremely violent, illegal-transaction, spam, or maliciously manipulative content;

(4) Uploading malicious code or attacking, probing, interfering with, or damaging the Services, servers, networks, or another person’s account;

(5) Circumventing content review, geographic, age, payment, credit, rate, feature, or other access restrictions;

(6) Without written authorization, copying, extracting, reverse engineering, or attempting to obtain the source code, underlying models, model weights, training data, system prompts, or other non-public technical information of the Services, or using Service outputs to systematically replicate, distill, or substitute an underlying model;

(7) Using automated tools for bulk registration or generation, consuming resources in bulk, or otherwise impairing service stability or other users’ access; or

(8) Using the Services for high-risk decisions, unlawful surveillance, weapons, biological hazards, or other purposes that may create risks of personal injury, property damage, or significant societal harm.

9.1 Based on legal requirements, user reports, automated detection, or reasonable suspicion, we may review content and accounts. To protect users, third parties, and the platform, we may reject generation, reduce visibility, suspend sharing, remove content, issue warnings, restrict features, suspend use of related subscriptions, credits, APIs, or other features, suspend or terminate accounts, and retain relevant records.

9.2 If you believe an action was taken in error, you may submit an appeal and supporting evidence through the official customer-support channel. We will review it within a reasonable scope, but legal, security, third-party model, or urgent-risk considerations may limit our ability to disclose specific review logic.

9.3 If you believe platform content infringes your intellectual-property, likeness, or privacy rights, provide evidence of your rights, the location of the reported content, an explanation of the infringement, contact details, and a good-faith statement. We may lawfully remove or restrict access to content, notify the publisher, or request additional materials.

10.1 The Services rely on third-party sign-in, payment, cloud-computing, storage, communications, and AI model services. Third-party services are independently provided and governed by their own terms and privacy policies. We use reasonable care in selecting providers but do not guarantee that third-party services will always be available, error-free, or suitable for your particular purpose. If a third-party failure, rate limit, review action, policy change, or force-majeure event causes delay or failure, we will provide reasonable assistance. Third-party terms do not reduce our responsibilities under applicable law for our own data processing or contractual obligations.

10.2 The Services may include links to third-party websites or resources. You access them at your own risk, and we are not responsible for their content, products, services, or data processing.

11.1 Except for User Content, the software, interfaces, designs, trademarks, logos, documentation, databases, model orchestration, workflows, and other platform content in the Services are owned by us or our licensors and protected by applicable intellectual-property laws. Except as expressly authorized by this Agreement, you may not copy, modify, distribute, rent, sell, sublicense, or otherwise exploit them.

11.2 We may use suggestions, opinions, or feedback that you voluntarily provide to improve the Services without identifying you and without compensation. That use does not give us ownership of your project content or AI outputs.

12.1 We may modify the Services for product iteration, maintenance, security, compliance, changes to third-party services, or operational arrangements. If a change has a material adverse effect on users’ rights or interests, we will provide notice through the page, in-product messaging, or email where reasonably practicable.

12.2 You may stop using the Services at any time and may use available product features or contact us to request cancellation of automatic renewal, deletion of relevant content, or account closure. Availability, processing steps, and the effect on organizations, members, projects, subscriptions, and remaining benefits are governed by the relevant product page, the Lumeart Privacy Policy, and applicable law. Back up any content you wish to keep before closure or termination.

12.3 We may suspend or terminate the Services if you materially or repeatedly violate this Agreement, present fraud or security risks, fail to pay amounts due, become subject to legal restrictions, or if we discontinue the relevant Services. Accrued payment obligations, intellectual-property terms, limitations of liability, dispute-resolution provisions, and provisions that by their nature should survive remain effective after termination.

13.1 We process your personal information and User Content in accordance with the Lumeart Privacy Policy, which forms an integral part of this Agreement.

13.2 Please note that to provide AI generation, cloud storage, sign-in, payment, or other related services, necessary inputs, assets, task information, and other data may be sent to third-party models, cloud services, or other service providers located outside your country or region. See the Lumeart Privacy Policy for details.

14.1 To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available.” We disclaim all express, implied, and statutory warranties, including warranties of merchantability and fitness for a particular purpose and any warranty that the Services will be uninterrupted, error-free, secure, accurate, or complete, or that AI outputs will be unique or non-infringing. You assume the risks arising from your use of the Services and AI outputs.

14.2 We do not control content uploaded or published by users and do not guarantee the authenticity or reliability of any user identity, statement, work, or transaction. Mandatory consumer rights are not excluded or limited by this clause.

15.1 To the maximum extent permitted by applicable law, we and our affiliates, directors, employees, agents, and service providers are not liable for indirect, incidental, special, punitive, or consequential losses, including lost profits, revenue, goodwill, data, business opportunities, or replacement-service costs.

15.2 To the maximum extent permitted by applicable law, our total aggregate liability arising from the Services or this Agreement will not exceed the amount you actually paid for the specific Service giving rise to liability during the twelve months before the event giving rise to liability; if you paid nothing, the cap is USD 100. This limitation does not apply to liability arising from our fraud, willful misconduct, gross negligence, or liability that the law expressly prohibits us from limiting.

15.3 If your User Content, unlawful or non-compliant use, breach of this Agreement, or infringement of third-party rights results in a third-party claim, investigation, penalty, or proceeding against us, you must, to the extent permitted by applicable law, indemnify us for reasonable resulting losses, costs, and expenses and cooperate in the response. If a third-party claim occurs, we will notify you where reasonably practicable and allow you to participate in the defense or resolution without harming our lawful interests. Without your consent, we will not agree to a settlement that imposes non-monetary obligations in connection with a claim for which you alone bear an indemnification obligation, unless otherwise required by law or regulation.

16.1 This Agreement is governed by the laws of Singapore, without affecting consumer-protection rights under the laws of your place of residence that cannot be excluded by agreement.

16.2 The parties will first attempt in good faith to resolve disputes arising from this Agreement or the Services through customer support. If they cannot do so, the courts of Singapore have non-exclusive jurisdiction. Any right granted by applicable law to bring a claim, complaint, or request for relief before a court or other authority where you live remains unaffected.

17.1 We may update this Agreement due to changes in features, law, security, or operations and will display the latest date on the page. We will provide reasonable notice of material changes and separately obtain consent if required by applicable law. Continued use after an update takes effect constitutes acceptance of the updated Agreement.

17.2 If any provision is found invalid or unenforceable, the remaining provisions remain effective. Our failure to exercise a right immediately is not a waiver. You may not assign rights or obligations under this Agreement without our written consent. We may lawfully assign this Agreement in connection with a merger, reorganization, financing, or business transfer.

17.3 We may provide this Agreement in multiple languages. Each version is intended to have equal effect; if versions conflict, the language expressly designated as controlling on the product page will govern, subject to any mandatory law regarding the effect of language versions.

18.1 For questions about this Agreement, accounts, subscriptions, refunds, content complaints, or use of the Services, contact us as follows: